Despite the fact that the web hosting service offered by the different companies is roughly the same, every provider has got a personalized platform with its own tweaks and different ways to carry out given procedures. In cases like this, a rich knowledge base would be pretty helpful both for people with zero experience and for technically skilled individuals who will at some point learn how particular operations are completed, but will waste time in the meantime. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, sparing users a lot of time and energy. The consequence is more content clients, as they can quickly find the info they’re seeking, and a lot less work for the customer service staff members, because usually most of the queries and difficulties that clients have are already outlined in the knowledge base. In case the articles are competently written and encompass more things, you’ll be able to discover more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages feature an extensive knowledge base where you can find info about all the challenges that you might possibly bump into and their solutions. You can acquaint yourself with how to set up and administer a mailing list, how to use an .htaccess file, or how to continue in case the settings of your mail client are correct, but nevertheless you are unable to send email messages, for example. We have tried our very best to be as comprehensive as possible and to cover all the available options in order to save you time and to present you with different solutions for each and every issue. The knowledge base contains informative articles as well – both general ones about the hosting service as a whole, and more specific ones, which will let you in on the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular functions and features in every section of the Control Panel, whereas if you want to see the entire archive of articles, you should go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our company’s semi-dedicated servers include a rich article repository where you can find any information that you may require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We have created it based on the feedback that we have received from our clients throughout the years and, as a result, our articles cover specific issues that you may bump into and present the easiest means of correcting them, for instance getting an HTTP 500 error message or not being able to send e-mails from your computer although you have the right SMTP settings. The articles are available in every section of the Control Panel and you can consult them at any moment. They can help you increase your knowledge not only about our services, but also about the web hosting realm as a whole, as they contain in-depth instructions and general information such as what file access permissions or cron jobs are.