The customer support that you can get from your shared hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical issue with an existing account. Timely and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine hosting provider not from some reseller. If you obtain a hosting account via a company that does not own its servers and it can't access them immediately, it's very likely that you'll wait for a day or two so as to have an answer to your question, which means that your web sites may remain offline for a long time. In contrast, a supplier which provides different options for communication and has a support staff available all the time will assist you to right away and help you limit or completely avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

We offer 24/7 billing, customer and tech support for all of our Linux shared hosting. Even if you aren't our client yet and you have some questions, we can help you without delay and provide the necessary information, so as to give you a choice to make an informed decision when you get your new website hosting account. We are available any time, including holidays and weekends, and we supply several options for communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have multiple telephone numbers globally, therefore you will be able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we provide come with 24/7 customer and tech support, so regardless of what issue you experience, you are able to get in touch with us and we will assist you at once. Our guaranteed reply time for every email message or support ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; the actual reply time rarely is more than 20 min. Furthermore, we offer telephone support with a couple of local numbers internationally and a live chat, so that you will be able to get in touch with us and get additional information about our solutions even if you do not have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, plan specifications, e-mail setup, hosting account settings, and many others. If you employ our services, you won't ever have a scenario where you need to wait for a few days to get an issue solved like you may have to do with many other suppliers.

24/7 Customer Support in VPS Web Hosting

Using our Linux VPS web hosting, you will never have to wait for more than one hour in order to receive assistance for any situation that you may have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all tickets that you open via your billing Control Panel or email messages which you send to our technical support crew. We also have local telephone numbers in a number of countries around the world plus a live chat service where we can assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the different ways of communication, so regardless what your question or issue is, there's always somebody to help you promptly. In case you need help with third-party software, that you cannot install or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we supply feature 24/7 support through several means of communication and with a one-hour maximum answer time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you'll be able to call one of the local numbers that we have worldwide or you could use our live chat support and talk with a live agent. For solely technical issues which need the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to monitor a certain issue. The reply time for them rarely is more than 30 mins, so you can forget all about waiting for an entire day so as to get help. Our support service is available for all the server-related matters, and the pre-installed software. When you'd like to receive help with third-party applications, you may consider adding the Managed Services upgrade that we offer for all plans.