A ticketing system is the most widespread means of correspondence that web hosting companies offer to their customers. It is most often part of the billing account and is the most efficient way to deal with a problem that takes a certain amount of time to investigate or that needs to be escalated to a server administrator. Thus, all comments added by either party will be stored in the very same place in the event that someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll have to log in and out of at least 2 accounts to do a certain operation or to contact the company’s customer support team. In case you’d like to administer a number of domains and each one of them is hosted in its own account, you’ll need to use even more accounts simultaneously. Moreover, it can take significant time for the hosting provider to process your ticket.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our Linux shared hosting isn’t separate from the hosting account. It’s included in our full-featured Hepsia Control Panel and you will be able to access it at any moment with just a few clicks of the mouse, without having to leave your hosting account. The ticketing system includes a quick-search box, so you can track the status of virtually any trouble ticket that you’ve sent in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to tackle a particular issue even before you open a ticket. The response time is no more than 60 minutes, which goes to say that you can get quick assistance at any time and in case our client service staff suggests that you should do something in your account, you can do it momentarily without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one idea in mind – that you should be able to manage everything connected with your account in one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or run into a complication, you can contact our technical support team representatives straight away without needing to sign in to an entirely different admin dashboard. You can browse your web files or check various account settings while posting a new ticket or reading the answer to an older one. If you’ve got a ton of tickets and you wish to find a particular one, you can resort to the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a reply in no more than 1 hour regardless of the essence of your query or problem.