Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting isn’t separate from the hosting account. It’s included in our full-featured Hepsia Control Panel and you will be able to access it at any moment with just a few clicks of the mouse, without having to leave your hosting account. The ticketing system includes a quick-search box, so you can track the status of virtually any trouble ticket that you’ve sent in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to tackle a particular issue even before you open a ticket. The response time is no more than 60 minutes, which goes to say that you can get quick assistance at any time and in case our client service staff suggests that you should do something in your account, you can do it momentarily without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one idea in mind – that you should be able to manage everything connected with your account in one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or run into a complication, you can contact our technical support team representatives straight away without needing to sign in to an entirely different admin dashboard. You can browse your web files or check various account settings while posting a new ticket or reading the answer to an older one. If you’ve got a ton of tickets and you wish to find a particular one, you can resort to the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a reply in no more than 1 hour regardless of the essence of your query or problem.