A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It's a very efficient way to receive some information about the website hosting services or have some problem resolved because you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low chance of mistakes any time you exchange info like usernames or domain names, the quicker response time since the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something different while the agent examines the issue in question. Furthermore, you will be able to join a live chat room from any computer that is connected to the world wide web, avoiding the phone costs that you'll need to pay in case you're calling to a different country.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for all our Linux shared hosting, you'll find live chat support that is available each and every day, even on holidays. You're able to contact us regardless if you already own an account or not, since we can assist you with all sorts of things, ranging from providing you with common info on our services if you are not a client yet and you're considering to purchase one of our packages, to helping you with creating an e-mail account in an e-mail client. Part of the problems are more complicated and time-consuming, therefore you will have to use the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our future and current clients. In case you are looking for a new website hosting account, you are able to chat in real time to one of our agents and get more info about our Linux semi-dedicated hosting in order to choose the right package for your web sites. If you already own an account with us, we'll be able to assist you in a very timely manner with general, billing and 1st level techissues. Though sometimes you may have to open a ticket since there are situations that can't be resolved through a live chat, we can help you with various common jobs, for instance installing an email account in an e-mail client or redirecting one domain name to another one. This way, you'll enjoy timely support and you'll save many hours.