One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting for hours and hours, or even all day, to receive a reply to an e-mail or a trouble ticket. No matter when you get in touch with us, we’ll help you out within less than an hour with any sales or technical enquiries that you may have. As a matter of fact, our real reaction time hardly ever exceeds twenty to thirty minutes. As we are available 365 days a year, you’ll always get assistance in a timely manner and we know how critical this is in the online age. Soon after you contact us, we’ll respond to your queries. If you come across any technical obstacle, we will handle it on your behalf, or we will supply you with all the necessary information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we recognize precisely how important it is to obtain swift help, we guarantee that you will never need to wait around for more than an hour to get a response to any trouble ticket that you open from your semi-dedicated server CP. As it is, you will rarely need to wait around for more than 20 to 30 minutes and this is valid for any enquiry irrespective of what its nature is – technical, billing or general. In addition, our client and technical support team will be at your disposal 24x7, which is why even if you submit a ticket during public holidays, you’ll invariably get a lightning-fast reply, which will include the answer to an enquiry, the solution to a problem or the details required to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever need to spend a whole day waiting around for a response like you would with many other web hosting providers.