In the event that you have ever had a shared hosting account before or you've dealt with any other online service, you're probably well aware from personal experience that for a lot of things it is better to speak with a live person on the telephone than to exchange support tickets or emails. In order to know more about a specific service before you buy it or if something small needs to be made, for instance, it will be far easier and quicker to do it in real time. If you're able to talk with representatives over the phone, it is very likely that you're dealing with a real hosting provider, not just a reseller. The type of support that you can get over the phone may differ between different providers - from common matters to dedicated technical support. Usually the majority of providers offer pre-sales assistance and 1st level telephone support, while more complicated tech matters are managed via e-mail or tickets.

Phone Support in Shared Hosting

If you decide to employ one of our Linux shared hosting, you can contact our support crew over the telephone for 14 hrs every day. We can help you choose the best package for your sites since we realize that it is better to discuss this kind of matters with a live person. If you already have an account, we are able to assist you with all your sales/billing questions and general issues, even with some tech problems which don't require a lot of time or escalation to a system administrator because it'll be more appropriate to open a ticket for time-consuming issues so as to have all the communication in a single place. We now have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we provide feature live phone support for fourteen hours every day. If you are not sure which plan will be appropriate for your websites, you would like to learn more about the plan's specs or you're looking for any other information about our services, you'll be able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. If you currently have an account, you will be able to get in touch with us about general and sales issues, although we are usually able to help with a variety of technical issues as well. For strictly tech issues you will need to use our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option if your problem requires more time to be solved or it needs to be escalated to our system administrators.