Phone Support in Shared Hosting
If you decide to employ one of our Linux shared hosting, you can contact our support crew over the telephone for 14 hrs every day. We can help you choose the best package for your sites since we realize that it is better to discuss this kind of matters with a live person. If you already have an account, we are able to assist you with all your sales/billing questions and general issues, even with some tech problems which don't require a lot of time or escalation to a system administrator because it'll be more appropriate to open a ticket for time-consuming issues so as to have all the communication in a single place. We now have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we provide feature live phone support for fourteen hours every day. If you are not sure which plan will be appropriate for your websites, you would like to learn more about the plan's specs or you're looking for any other information about our services, you'll be able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our support representatives will help you. If you currently have an account, you will be able to get in touch with us about general and sales issues, although we are usually able to help with a variety of technical issues as well. For strictly tech issues you will need to use our built-in ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the better option if your problem requires more time to be solved or it needs to be escalated to our system administrators.