A 99.9% Server Uptime
We’ve set up our shared hosting platform using reliable hardware and strongly tweaked software. Our system administrators have installed a tweaked version of SELinux on our physical machines to guarantee the highest level of security and stability. We’ve installed a number of DoS prevention devices coupled with highly efficient firewalls to make sure our network is invincible and safe.
All Linux shared hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the guarantee remains the same.
A 99.9% Network Uptime
If you would like to provide a top–class hosting service, you can rarely rely on the default network configuration in a datacenter. We’ve built our own custom network in an effort to ensure a faster–than–light connection speed with the rest of the world.
And thanks to this, irrespective of which datacenters you opt for: our USA based data center, our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center or our Australia based data center, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to reduce all possible risks with our cloud hosting packages and although we provide top–quality technical support, there are cases when the client is just not pleased with what we have to offer. Or he has to upgrade to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
That’s why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not content, you will receive a refund.
24/7 Technical Support
We’ve cautiously handpicked each member of our 24x7 support department to make certain that we can offer the best client support you can possibly get. Each one of our tech support engineers has many years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. What’s more, they are available 24–7 – you will be able to reach them at any moment and they will respond as fast as possible.
Their average support ticket response time is just twenty minutes, while with many other hosting providers you need to wait around for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered within sixty minutes.