Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every single help request you submit to us will be attended to within maximum one hour. In case your support ticket or email calls for further assistance from an admin, we’ll without delay forward it and leave a note to inform you that your issue is being worked on. If you make use of the Optional Managed Services package, any of the services included there will be executed at a time that suits you.

  • Top quality support service

  • A First–Rate Client Support Service

  • We will be at your disposal 24x7x365 to respond to any questions that you may have connected with our Online Control Panel and any of the apps that we have installed for your convenience on the dedicated server. In case you also need support handling server admin procedures, you can examine our Optional Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • Each Linux dedicated hosting server includes our charge–free Online Control Panel, which boasts a comprehensive knowledgebase plus a set of instructional video tutorials. Whenever you need assistance with the Online Control Panel, just click on the Help or Videos buttons situated in the upper right corner.