Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help section integrated into our Online Control Panel offers a selection of help articles and commonly asked questions. Aimed toward resolving any common issue that you may chance upon, they are contributed by our support team of seasoned techs.

  • Top quality support service

  • Tutorial Videos

  • For those who would rather find out how to settle a typically experienced issue by watching a how–to video clip, we’ve added a collection of video tutorials to our Online Control Panel. All the video tutorials are short and easy to understand. They offer step–by–step presentations of various site management procedures.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • We back up all semi–dedicated servers with a round–the–clock support service and a 1–hour support ticket response time guarantee. Our trained customer service technicians will be online day and night to respond to your inquiries and to remedy any issue that you could possibly encounter. Simply open a trouble ticket from the Help Center section and we’ll respond to you in a jiffy.