Customer Support Channels
A 1–hour Response Guarantee
Offering superior quality support without delay is our top priority, so that we backup each Linux shared hosting plan with a one hour ticket solution warranty. At the time you submit a ticket or send us an email, our customer support staff will try their best to provide the most appropriate answer to your issue and to offer information quickly.
A Top–quality Support Service
You could contact us 24x7x365 with any issue you have got relevant to our solutions. Now we have qualified professionals working constantly to provide you with instructions anytime needed. You can use the ticket system or drop an e–mail any time, or pick up the phone or use the live chat within business hours.
An Intuitive Help Section
We have integrated a detailed practical knowledge base into the Control Panel to make sure you receive valuable step by step recommendations any time. Each section of the Control Panel features its own contextual guide area displaying a selection of how–to articles. We have also made video lessons to offer you with a superior visual representation of the correct way to conduct any presented job.